All products ordered from Sol*Aire must be opened and checked within 24 hours of receipt. Any damages must be notified to us immediately to enable us to claim for the product through the couriers own insurance. Once 24 hours from delivery time has elapsed it is very difficult to process a claim for courier damage.
All of our products are sourced from reputable suppliers with proven track records, thus we have very few issues with call backs and replacements.
In the unfortunate event of a product failure, we will require a proof of purchase receipt with an accompanying photograph of the product installed. This must be emailed to firstname.lastname@example.org
It is essential that you keep your original receipt. These products are available through other suppliers who do not offer the same guarantees as us. If we do not see a proof of purchase from ourselves we will not honour the guarantee.
When we are satisfied that everything is correct we will supply a free of charge replacement product. If the original product has changed, been modified or discontinued we will offer a suitable current replacement.
This guarantee will not extend to any re-fitting costs for replacement products. Any re-fitting costs incurred are to be collected and dealt with you, the customer.
We then ask you to use the new products packaging to re-pack the faulty product ready for collection by us.
Any modifications to any of our products, other than standard installation will invalidate the guarantees completely.
Standard product guarantee durations
|Olsberg Corona heaters (all versions)||5 years|
|Olsberg storage heaters (all versions)||10 years|
|PR-1 wireless programmers (all versions)||2 years|
|Adax panel heaters (all versions)||5 years|
|Adax oil filled radiators (all versions)||2 years|
|Adax ceramic fans and boot driers (all versions)||2 years|
|Alpha panel heaters (all versions)||5 years|
|Chrome, white and black towel rails (all versions)||5 years|
|Electric towel rail elements (all versions)||2 years|
|Plumbed in radiators (all versions)||5 years|