Privacy Policy

Last updated: 25 July 2025

This Privacy Policy explains how Sol*Aire Heating Products Ltd (“we”, “us” or “our”) collects, uses and protects your personal information when you use our website adax-solaire.co.uk, or when interacting with us through sales, support, marketing, or events.

By using our services, you agree to the terms of this policy. If you have any questions, contact us at info@solairehp.co.uk.

Summary

We collect personal information you provide, and some technical info automatically.
We don’t collect sensitive personal data.
We don’t buy or receive data from third parties.
We only share data with trusted service providers where necessary.
You have full control over your data and rights to access, correct or delete it.

1. What information do we collect?

Information you provide:

This may include your name, email, phone number, address, contact preferences and account details. We collect this when you create an account, place an order, fill in forms, or contact us.

Payment information:

Payments are processed securely via PayPal, Stripe and TakePayments. We don’t store your card details. Their privacy policies are available at:

Automatically collected data:

We collect technical data like IP address, browser type, pages visited, and location (based on IP) for analytics and site security.

For more, see our Cookie Policy.

2. How we use your information

We use your data to:

Create and manage your account
Process orders and payments
Respond to enquiries
Send important updates
Improve our services
Send marketing (with your consent)
Display relevant ads
Prevent fraud and ensure security

3. Legal basis for processing

Under UK GDPR, we rely on these lawful bases:

Consent — for marketing or cookies
Contract — to fulfil orders
Legal obligation — for compliance
Legitimate interests — to operate and improve our services

4. Who we share your information with

We only share data with third parties needed to operate our business, including:

Payment providers: PayPal, Stripe, TakePayments
Chat support: Tawk.to
Advertising: Google Ads, Bing Ads
Analytics: Google Analytics
Delivery and logistics partners

5. Cookies and tracking

We use cookies to personalise your experience, analyse traffic, and support functionality. You can manage preferences at any time. See our Cookie Policy for details.

6. How long we keep your data

We retain data only as long as necessary to provide our services or comply with legal obligations. If you delete your account, your data is securely removed unless legally required to retain it.

7. How we protect your data

We use appropriate technical and organisational measures to protect your data. No system is fully secure, so use caution when sharing personal information online.

8. Children’s data

We don’t knowingly collect data from anyone under 18. If we become aware that we have done so, we’ll delete the data promptly.

9. Your rights

You have the right to access, correct, or delete your personal data. You may also object to processing or withdraw consent at any time. To manage your data, visit your account or email info@solairehp.co.uk.

10. Do Not Track (DNT)

We don’t currently respond to browser DNT signals. If this changes, we’ll update this policy.

11. Policy updates

We may update this policy from time to time. The latest version will always be available on this page.

12. Contact us

If you have any questions about this policy or your personal data, please contact us at:

Sol*Aire Heating Products Ltd
New Row, Eppleby
North Yorkshire DL11 7AW
United Kingdom
Email: info@solairehp.co.uk

13. Review, update or delete your data

To request access, updates or deletion of your personal data, please visit: https://adax-solaire.co.uk/my-account/edit-account