To ensure delivery service can continue as usual throughout this period, our couriers have amended their delivery policy:
- All Parcel deliveries are verbal POD’s. The driver will drop the parcel, step back 2 metres and request a name. The delivery will then be marked off as DEL as proof of delivery.
- All Pallet deliveries will continue to be Signed for as usual. Unless requested by sender. Measures in place to accept a written signature or on glass depending on the recipients preference.
Please see the below link for details regarding DHL’s delivery service :
Shipments require a signature for delivery. Normally, Delivery tracking information (including a date and hours window) will be text / emailed with the information provided on the order. Once an order is dispatched we are unable to redirect the package to a different address and is the customer’s responsibility to coordinate with the courier.
Please don’t Book a Plumber or Electrician until your products have Arrived and are checked.
FREE DOMESTIC SHIPPING (UK)
Currently, we offer Free Next Working Day shipping on all UK Mainland orders†. All orders are processed and shipped within 24-48hrs (excluding weekends and holidays.) Normal business hours are Monday-Friday, 9am-5:00pm GMT – Shipping is not available outside of these hours. Orders placed after 3pm will be dispatched the following business day.
After the order has been dispatched, you will receive an email/text notification with shipping confirmation and a tracking number. Once the courier (Parcelforce or DHL) are in possession of the parcel, it will be put onto a next day working day service. (could take up to 2 working days*.)
On the day of delivery, you will receive a 2 hour delivery window. You must be available at this time, as a signature will be required for delivery.
For European customers please allow 3-5 business days for your order to arrive.
† excluding Isle of Man, Isle of Wight, Scottish Highlands & Islands, Scilly Isles, Channel Islands & Northern Ireland. See rates below. *From the courier receiving the item.
|Region||Cost Per Parcel||Estimated Delivery Time|
|UK Mainland*||FREE||Next Business Day|
|Isle of Man, Isle of Wight, Scottish Highlands & Islands, Scilly Isles||£12.00||1-2 Business Days|
|Europe 1: Netherlands, Luxembourg, Ireland, Germany, France, Belgium||£14.00||1-2 Business Days|
|Europe 2: Switzerland, Denmark, Austria||£16.00||2-3 Business Days|
|Europe 3: Czech Republic, Italy, Slovakia, Spain||£18.00||2-3 Business Days|
|Europe 4: Finland, Estonia, Hungary, Poland, Portugal, Slovenia, Sweden||£22.00||2-4 Business Days|
|Europe 5: Bosnia and Herzegovina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia||£24.00||3-5 Business Days|
All orders are processed and shipped within 24-48hrs (excluding weekends and holidays.) Normal business hours are Monday-Friday, 9am-5:00pm GMT – Shipping is not available outside of these hours.
After the order has been dispatched, you will receive an email/text notification with shipping confirmation and a tracking number. Once the courier (APC or DHL) are in possession of the parcel, it will be put onto a express service.
For European customers please allow 3-5 business days for your order to arrive
DO YOU SHIP TO P.O. BOXES?
Unfortunately, we do not offer shipping to P.O. boxes or BFPO addresses
FAILED DELIVERIES & RETURNED PARCELS
Our couriers will attempt delivery 2 times. After a second attempt, the package will be re-routed back to our warehouse and a refund will be issued. If you would still like this item, you will need to reorder the item again.
If APC/DHL are unable to deliver due to an: incorrect address (entered by the customer), the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Sol*Aire Heating Products is not responsible for payment of return shipping costs levied by the courier. Similarly, Sol*Aire Heating Products is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.
Most parcels will arrive within 24-48 hours, but on rare occasions the parcels can be delayed due to many factors outside of our, and often the courier’s, control. Due to this, we recommend not booking your plumber, heating engineer or electrician until the product is delivered and inspected. (Please check that all items are present as ordered.) This advice serves to save you costs and inconvenience in case anything does go wrong and you are stuck with a tradesman’s bill. Sol*Aire Heating Products cannot and will not reimburse for tradesmen visits for any reason.
Sol*Aire Heating Products is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences. Any shipping fee is non-refundable. In cases such as these, please contact the courier directly with any inquiries about the status of your package.
Tracking information will not be available until your package has been dispatched and left our warehouse. Please note: for some international shipments tracking information may not be available up to 24 hours after courier has received the package. Once dispatched, you will receive a confirmation e-mail and a follow up text message with your tracking number. Once your order has shipped from our warehouse, please directly contact your courier with any inquiries about the status.