Frequently Asked Questions

This section contains information about the company, Sol*Aire Heating Products Ltd, our range of products and our online shop. If you cannot find an answer to your question, please contact us between 9-5 on 01325 717899.

Sol*Aire Heating Products are a family run business operating from Richmond, North Yorkshire. We manufacture, distribute and sell a wide range of electric convection and radiant panel heaters towel rails. We are distributors for ADAX panel heaters and fans, Olsberg radiant and convection heating products and also manufacture our own range of electric convection panel heaters, towel rails and electric heating elements. We have been in business

We ship parcels every weekday, on a next-day service for customers in the UK. International orders are shipped same day and may take 3-4 days within Europe. Customers purchasing outside of the UK will be subject to additional shipping charges, though our rates are kept as low as possible.A detailed delivery policy outlining these and other important information can be found here.

All prices are displayed in GBP though payment in other currencies can be made.

We accept Credit and Debit cards (via PayPal), Paypal transfers, Cheques & Bank Transfers. You do not need a PayPal account to checkout with a card, simply pay as a guest at the checkout page

There are many factors to consider in deciding to install an electric heating appliance.

Our business address is:

Sol*Aire Heating Products Ltd
New Row
Eppleby
Richmond
North Yorkshire
DL11 7AW
United Kingdom
Email [email protected]

Items may be collected under special circumstances but we ask that all visitors call us on 01325 717 899 to arrange an appointment.

We are able to offer trade and bulk wholesale discounts to genuine registered businesses. We intend to open a trade portal on this site shortly. If you are a member of the general public wishing to obtain a discount based on a large order please call us on 01325 717899 and we’ll be happy to look at it for you.

To calculate running costs, please contact your electricity provider to confirm the hourly tariff in kilowatts per hour.
For example, if you are paying 10 pence per kilowatt hour, then a 1000W heater will cost 10p per hour to run. A 2000W panel heater will cost 20p – and so on.
We accept returns but you need to be aware of your rights and responsibilities should you decide to return a product. For more detailed returns information please visit our returns page.